Privacy Policy

Luminary Tours LLC is a Wyoming limited liability company providing premium travel planning, concierge services, local tour coordination, web development, and business consulting. We operate remotely from Japan and serve clients worldwide.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit luminarytours.com or any affiliated website operated by Luminary Tours LLC, or engage our services. If you have questions about this policy, contact us at info@luminarytours.com or the contact email listed on the website through which you engaged our services.

We collect personal information in the following categories:

• Information you provide directly: Name, email address, phone number (optional), travel preferences, tour dates, group size, and any special requirements you share when contacting us or completing a booking.
• Payment information: Payment card processing is handled entirely by Stripe. Luminary Tours LLC does NOT store your credit card number, CVV, or full card details on our servers. Stripe processes all payment data under PCI-DSS Level 1 compliance. See Stripe's Privacy Policy for details on how they handle your data.
• Website usage data: Pages visited, time on site, referring URL, browser type, device type, and IP address, collected via analytics tools where applicable.
• Communication records: Emails and messages you send us, including inquiries, booking requests, and support communications.

We use the information we collect to:

• Provide and deliver the services you purchased — itinerary planning, concierge, tours, web development, or consulting.
• Communicate with you about your booking, project, or inquiry, including sending confirmations, updates, and delivery of completed work.
• Process payments through Stripe.
• Improve our services and website based on usage patterns and feedback.
• Comply with legal and regulatory obligations.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

• Stripe— to process your payments. Stripe's use of your data is governed by their Privacy Policy.
• Third-party tour providers (local guides, drivers, accommodation partners) — only the information strictly necessary to deliver your tour (e.g., your name, group size, dates, dietary requirements). We do not share your payment information or contact details beyond what is required.
• Legal authorities — if required by applicable law, court order, or government regulation.

We do not share your data with advertisers, data brokers, or marketing platforms.

We retain your personal information for as long as necessary to provide services and comply with our legal obligations:

• Booking and transaction records: Retained for 7 years for tax and accounting compliance purposes.
• Marketing communications: Retained until you unsubscribe or withdraw consent.
• General inquiry records: Retained for up to 2 years from the date of your last communication.

You may request deletion of your personal data at any time by emailing info@luminarytours.com or the contact email listed on the website through which you booked your service. We will delete your data within 30 days of your request, except where retention is required or permitted by law (e.g., financial records).

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data where it is no longer necessary or where you withdraw consent.
• Objection: Object to processing of your data for direct marketing or on grounds of legitimate interest.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, email info@luminarytours.com or the contact email listed on the website through which you booked your service. We will respond within 30 days.

EU/EEA residents (GDPR): These rights are provided under the General Data Protection Regulation (GDPR). Our legal bases for processing are: contract performance (for services you have purchased), legitimate interest (for improving our services and preventing fraud), and consent (for optional marketing communications).

Our website may use essential cookies for basic functionality — for example, remembering your session preferences. We do not use tracking cookies for advertising or third-party remarketing purposes.

If we implement analytics tools (e.g., Google Analytics) in the future, we will provide a cookie consent banner before any analytics cookies are set. You can disable cookies in your browser settings at any time; disabling essential cookies may affect the functionality of our website.

We use industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data transmitted to and from our website is encrypted via HTTPS/TLS.

Payment data is handled entirely by Stripe under PCI-DSS Level 1 compliance — the highest level of security certification available for payment processors. Luminary Tours never receives or stores your raw payment card data.

No system is 100% secure. While we take reasonable and appropriate measures to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will update the effective date at the top of this page.

For material changes, we will make reasonable efforts to notify affected clients via email. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

For privacy inquiries, data access requests, or questions about this policy, please contact us: